Refund policy

Right of Withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you must inform us (Mr. facilis Adam Zielonka, Bövinghauser-Hellweg 16, 44805 Bochum, +49 17670442219, Email: adam.zielonka@facilisclothing.com) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or an email). You may use the attached sample withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have sent back the goods, whichever is the earlier. You must send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not pre-manufactured and for whose production an individual choice or specification by the consumer is significant or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which cannot be delivered before 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which the entrepreneur cannot control;
- for the delivery of newspapers, magazines, or periodicals, except for subscription contracts.

The right of withdrawal expires early for contracts

- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods due to their nature after delivery;
- for the delivery of sealed audio or video recordings or computer software if the seal was removed after delivery.

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

To
Mr.
facilis Adam Zielonka
Bövinghauser-Hellweg 16
44805 Bochum

Email Address: adam.zielonka@facilisclothing.com

- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if sent by post) - Date

--------------------------------------- (*) Delete as appropriate.

Source: Kanzlei Plutte